Hummingbird Card Company - A unique and stunning collection of laser cut boutique wedding stationery

Frequently Asked Questions

HOW DO WE CHOOSE THE COLOUR & DESIGN OF OUR WEDDING STATIONERY?

As the stationery is the first impression your guests will have, it should be carefully considered as part of the theme.

Look at the colour of your bridesmaid dresses, your flowers and your table settings for inspiration.

CAN WE GET A SAMPLE?

Yes, we can send you a sample of the design you have selected and also the different options of card colour. Occasionally, due to the fact each order is made up especially for you, you may receive your chosen design but it may be on a different card than requested, however we shall do our best and if unavailable we will include swatches of the card type for you to have a look at. There is a nominal charge of £5.00 for this sample pack but this will be refunded against any order placed. To order simply complete the online sample order form or contact us and we can arrange for it to be sent straight out to you.

HOW DO WE ORDER FROM HUMMINGBIRD?

Ordering is easy. Complete the online order form and e-mail it or post it to us, we will then contact you to discuss your order.

Alternatively you can call us for a consultation or come and visit us in the studio. Once we have received and discussed your order we shall send you the invoice and request payment for the full amount.

WHEN TO ORDER

We advise you to order a minimum of 12 weeks before your wedding day. This allows us to produce proofs for you to confirm before the invitations are sent out at least six weeks before your wedding day. Save the date cards can be ordered at any time and sent out in advance of your wedding day.

WILL WE BE ABLE TO SEE A PROOF OF OUR STATIONERY BEFORE PRINTING?

Yes, we can either post or e-mail your proof for you to approve. At this stage you can make any changes, so please be sure to carefully check all the text, dates, times and spellings. We cannot accept any responsibility for typing errors noticed after proofs have been signed and returned. We will continue with your order once we have received your signed proof.

HOW LONG WILL IT TAKE TO RECEIVE OUR STATIONERY AFTER ORDERING?

Always allow approximately six weeks between ordering and delivery. Orders will only be processed after the proof has been approved by you. Please check and sign your proofs ASAP to prevent delays in processing your order. Please give us a call if you have any concerns about timing.

DO WE NEED TO ORDER OUR OTHER WEDDING STATIONERY ITEMS WHEN WE ORDER OUR INVITATIONS?

It is much easier to order all your stationery at once and tick it off your 'to do' list! Ordering all your stationery at once ensures all the card stock matches perfectly. We are happy to accept split orders but they will incur an extra £50 set up fee and delivery charges at each stage.

ARE ENVELOPES INCLUDED IN THE PRICE?

Yes, envelopes are included in the price of our wedding invitations, evening invitations, thank you cards and save the date cards.

CAN WE INCLUDE ADDITIONAL INFORMATION WITHIN OUR INVITATIONS?

Yes, we can add any additional information that you require including maps, gift list, directions or accommodation details, etc.

This can be printed onto matching paper with matching font, so they fit beautifully with your invitations. Additional printed insert sheets are 60p per sheet. Alternatively additional blank sheets can be ordered if you wish to print your own information at a cost of 30p per sheet.

WHAT HAPPENS IF WE RUN OUT OF INVITATIONS?

We would advise you to order some extra invitations when you first place your order as this allows for mistakes when writing out names and also to send out invitations to people on your reserve list if others can't attend. Ordering any additional single item e.g.1 extra invite, incurs a set up charge of £5 per additional order requested, plus the cost of the card.

DO YOU DO INVITATIONS FOR CIVIL PARTNERSHIPS AND COMMITMENT CEREMONIES?

Yes, of course. Civil Partnerships are a new legal relationship which can be registered by two people of the same sex. A Commitment Ceremony makes a public declaration of life-long commitment between two people without legal obligation.

In civil partnership invitations it is generally the couple who are hosting.

Here is a list of the information you will need to include:

You and your partners name
Where the ceremony is taking place
Date, month and year of the ceremony
The location of the reception
Time of the ceremony
Address to which guests should reply (if no RSVP card is included)

CAN WE CHOOSE OUR OWN WORDING FOR OUR WEDDING INVITATIONS?

Yes, of course we are happy to use the wording of your choice. Here is a list of everything you will need to include:

DAY INVITATIONS:

Names of the bride's parents or hosts
First name of the bride
Title, First name and surname of the bridegroom
Ceremony venue
Date, month and year of the wedding ceremony
Time of the ceremony
Venue of the wedding reception
Address to which guests should reply (if no RSVP card is included)

EVENING INVITATIONS:

Names of the bride's parents or hosts
First name of the bride
Title, First name and surname of the bridegroom
Venue and address of reception
Date, month and year of the wedding reception
Time of the reception
Dress code

CAN WE CHOOSE OUR OWN FONT?

Yes, you can choose from our range of suggested fonts which have been chosen to compliment our designs, or choose another font you know of and like and we shall do our best to include it for you.

WHO SHOULD SEND THE WEDDING INVITATION?

Wedding Invitations are sent from whoever is hosting the wedding, this is traditionally the bride's parents. The wording changes if parents are divorced or if you are hosting the event yourselves.

DO WE INCLUDE CHILDREN'S NAMES ON THE WEDDING INVITE?

If you are inviting children to your wedding, you should include their name on their parents' invitation e.g. Mr & Mrs Brown, Jack and Molly.

Parents should assume that if children are not named they are not invited. If you are not having children at your wedding it is a good idea to include a line which clearly indicates this. Let parents know in advance if you have made special arrangements for their children or if they need to let you know of special dietary requirements.

SHOULD WE SEND WEDDING INVITES TO RELATIVES WE KNOW WON�T BE ABLE TO ATTEND?

Yes, it is polite to invite them anyway. especially elderly relatives who will appreciate this small gesture. It shows you haven't forgotten them and they will feel part of your day.

WHEN SHOULD WE SEND OUT THE INVITATIONS?

Your wedding invitations should be sent out at least six weeks before your wedding date, however ten and twelve weeks before is average, especially if you have guests coming from overseas.

WHAT DO WE DO IF PEOPLE CAN�T ATTEND?

Record responses as they arrive, and perhaps send out further invitations to people on the reserve list if numbers permit.

It is advisable to have ordered a few extras in order to do this.

WHAT SHOULD WE DO IF WE ARE FORCED TO POSTPONE OUR WEDDING?

Hopefully you won't have to postpone or cancel your wedding but if you do you will need to formally inform your guests. If you have to cancel your order after you have given approval to print, unfortunately we will have to charge you in full, as each order is made up on request.

HOW WILL OUR ORDER BE DELIVERED?

Your wedding stationery will be sent out, beautifully wrapped and safely packaged in a presentation box. We use a courier service so your order will arrive 48 hours after dispatch. The delivery will need to be signed for, so you may find it more convenient to have your stationery delivered to a relative, friend or your work address. Please let us know which delivery address you would prefer on your order form. Same day delivery can be arranged at an extra cost.

CAN WE COLLECT OUR STATIONERY FROM YOU?

Yes, we would love to meet you in person. We can arrange a day and time that is convenient for you to come and collect your order from our studio.

WHAT IS YOUR BESPOKE DESIGN SERVICE?

Because every couple and every wedding is unique, our bespoke service creates gorgeous, tailor made stationery that is as individual as you are.

We work with you on a one to one basis so you can take advantage of our unique skills and experience to create a stationery design and package that is completely tailored to suit your wedding. Whatever your style our bespoke service is for those who demand stationery that is truly original

How it works:

-A consultation to discuss your perfect design -A quote for your tailor made stationery prices start from £250.00 to create your design. After producing the design for you, we allow you to make one set of amendments, thereafter alterations will be charged at an hourly rate of £25.00

HOW DO WE PAY?

If you place an order from our collection we will send you an invoice with a request for the payment in full. Payment can be made by debit/ or credit card, this can be done over the phone to us. We will also accept bank transfers and personal cheque's (made payable to The Hummingbird Card Company Ltd). When ordering bespoke stationery a charge for the initial design will be taken before starting it and the balance should be paid in full once the proofs have been signed.