Frequently Asked Questions
As the stationery is the first impression your guests will have, it should be carefully considered as part of the theme. Look at the colour of your bridesmaid dresses, your flowers and your table settings for inspiration.
Yes. We can send you a sample of both the design you have selected and the different options of card colour. We will always try to send your requested design and colours, if these are not available we will include swatches of your chosen colours. There is a charge of £5.00 for a sample pack which is refundable against an order placed. Order a Sample online or contact us and we can arrange for it to be sent straight out to you.
You can also call us for a consultation or come and visit us in the studio. Once we have received and discussed your order we shall send you the invoice and request payment for the full amount.
We advise you to order a minimum of 12 weeks before your wedding day. This allows us to produce proofs for you to confirm before the invitations are sent out, at least six weeks before your wedding day. Save the date cards can be ordered at any time and sent out in advance of your wedding day.
We will e-mail your layouts for you to approve. At this stage you can make any changes, so please be sure to carefully check all the text, dates, times and spellings. We cannot accept any responsibility for typing errors noticed after proofs have been approved. We will continue with your order once we have received approval.
Always allow approximately six weeks between ordering and delivery. Orders will only be processed after the proof has been approved by you. Please check and approve your proofs as soon as possible to prevent delays in processing your order. Please give us a call if you have any concerns about timing.
It is much easier to order all your stationery at once and tick it off your 'to do' list! Ordering all your stationery at once also ensures all the card stock matches perfectly. We are happy to accept split orders but colour matches may vary.
Yes, envelopes are included in the price of our wedding invitations, evening invitations, R.S.V.P cards, thank you cards and save the date cards.
Yes, we can add any additional information that you require including maps, gift list, directions or accommodation details on separate information sheets. These can be printed onto matching paper with matching font, so they fit beautifully with your invitations. Alternatively additional blank sheets can be ordered if you wish to print your own information.
We would advise you to order some extra invitations when you first place your order, as this allows for mistakes when writing out names and also to send out invitations to people on your reserve list if others can't attend. Ordering any additional items e.g. 1 extra invite, incurs a set up charge of £10 per additional order requested, plus the cost of the invitations.
Yes, of course! As with all our stationery, the wording used is your own so invitations can easily be personalised for both civil partnerships & commitment ceremonies.
Yes, of course we are happy to use the wording of your choice. Here is a list of everything you will need to include:
Yes, you can choose from our range of suggested fonts which have been chosen to complement our designs, or choose another font you know of and like and we shall do our best to include it for you.
Wedding Invitations are sent from whoever is hosting the wedding, this is traditionally the bride's parents but we do have couples sending the invitations themselves or in collaboration with both families. The wording alters depending on who the invitations are coming from & we're happy to advise you about this if you need any assistance.
If you are inviting children to your wedding you should include their name on their parents' invitation e.g. Mr & Mrs Brown, Jack and Molly.
Parents should assume that if children are not named they are not invited. If you are not having children at your wedding it is a good idea to include a line which clearly indicates this. Let parents know in advance if you have made special arrangements for their children or if they need to let you know of special dietary requirements.
Yes, it is polite to invite them anyway, especially elderly relatives who will appreciate this small gesture. It shows you haven't forgotten them and they will feel part of your day.
Your wedding invitations should be sent out at least six weeks before your wedding date, however ten and twelve weeks before is average, especially if you have guests coming from overseas.
Record the responses as they arrive and perhaps send out further invitations to people on your reserve list.
It is advisable to have ordered a few extras in order to do this.
Hopefully you won't have to postpone or cancel your wedding but if you do you will need to formally inform your guests. If you have to cancel your order after you have given approval to print, unfortunately we will have to charge you in full, as each order is made up on request.
Your wedding stationery will be sent out beautifully wrapped and safely packaged in a presentation box. We use a courier service so your order should arrive 24 - 48 hours after dispatch. The delivery will need to be signed for, so you may find it more convenient to have your stationery delivered to a relative, friend or your work address. Please let us know which delivery address you would prefer on your order form.
Yes, we would love to meet you in person. We can arrange a day and time that is convenient for you to come and collect your order from our studio.
Because every couple and every wedding is unique, our bespoke service creates gorgeous, tailor made stationery that is as individual as you are.
We work with you on a one to one basis so you can take advantage of our unique skills and experience to create a stationery design and package that is completely tailored to suit your wedding. Whatever your style our bespoke service is for those who demand stationery that is truly original.
How it works:
If you place an order from our collection we will send you an invoice with a request for the payment in full. Payment can be made by debit/ or credit card over the phone to us in the Studio. A 2% surcharge is added to payments made using card.
We will also accept bank transfers and personal cheque's (made payable to The Hummingbird Card Company Ltd).
When ordering bespoke stationery a charge for the initial design will be taken before starting it and the balance should be paid in full once the proofs have been approved.