Royal Mail Strikes

Royal Mail will attempt to deliver as many Special Delivery Guaranteed parcels as possible during strike days. However, they’ve said they can’t guarantee delivery by 9am or 1pm the next day as they normally would. Instead, they are making changes to their delivery guarantee for items posted from Thursday 25th August, up to and including items sent on Thursday 1st September. Customers won’t be able to claim for delays during this period. They are also expecting delays to some Tracked 24 items during strike action due to the significantly reduced resources they have available.

Royal Mail will not be delivering letters (with exception of Special Delivery ones) on the days that the strike is taking place. Other items posted the day before, during strike action or on the days afterwards may well be subject to delay.

Frustratingly we have had to plan ahead and make the decision to not send orders between these dates, as the post will just sit in post and sorting offices and in depots which could be damaged or lost.

As the majority of our sent items are letters, this means we are concerned about dropping off all our bags at our local post office.

WHEN WILL SERVICES GET BACK TO NORMAL AFTER THE STRIKE?

Royal Mail will be keen to get services back to normal as quickly as possible. They’ve said they will be drafting in extra resources and doing what they can to free up capacity to help with that. Collections and deliveries will resume the day after the strike action finishes.

To find out more about the latest industrial action by visiting royalmail.com/latest-news, or sign up for service updates at royalmail.com/serviceupdates.

Collections will restart the day after strike action has finished, but we know there will be delays as the backed-up post gets through the system.

We hope you understand the circumstances and please bear with us over the next couple of weeks, as we’ll be working hard to get all your lovely orders to you as quickly and safely as possible.